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When you choose a leased line connection you will get robust SLA with that connection. Now the first question that comes to your mind is what does SLA mean? It stands for Service Level Agreement.
Basically, it is an agreement between an internet service provider and a client that describes the standards of quality that they can expect to receive. It can be related to all aspects of services including information technology, plant maintenance, building services and telecoms.
As a whole we can say that SLA describes the quality and reliability of a service and the responsibilities of clients and service providers. All these things are written in an agreement so that both sides can understand what can be expected from them and what they can expect.
What Is a Service Level Agreement?
In terms of broadband and telecommunication services, the SLA usually covers aspects like contention ratio, minimum guaranteed connection speed, time to resolve issues and expanded uptime level. We can say that it is more like an insurance policy that makes sure a service will work in the way it should.
Typically, SLA includes following components:
Types Of Services
It describes the type of business leased line being provided along with some other details like features of services and how it will be provided. If you are getting an Ethernet connection then it will explain all the considerations about operation and maintenance of the equipment, the bandwidth on offer and so on.
Level Of Performance
When you are looking for an internet connectivity solution for your business the most essential thing to consider is the performance. It is because businesses always need a reliable connection to complete their day to day tasks efficiently.
Service level agreement also describes the performance level of the service and if you have a broadband connection it also describes contention ratio and also the expected uptime.
As a result it is ensuring the reliability and maximum availability of internet connection. In addition it also covers responsiveness that the network responds quickly to requests.
Monitoring And Reporting
In this aspect your SLA will cover how your internet connection will be monitored. Services like fibre leased lines are monitored 24/7 by the provider so that if there is any issue it will be fixed within the shortest time.
The SLA set out how this supervision takes place, what statistics are collected in this process and what reports are available for customers to see how the service is operating.
Handling the Problems
The service level agreement also sets out what happens if any problem arises. It includes all the steps that a user needs to take to report an issue and what a service provider will do on receiving a report. The things covered here include details of routine and emergency issues plus the details required to report a problem.
Timeframe
Another crucial thing that an SLA should cover is the response time to a problem. It should cover how fast your internet service provider will respond to a request such as a call back from the support analyst. Once an initial response is received, the clocks should be ticking to calculate how much time a provider will take to put things right.
Penalties
We all know that no one wants to think about what will happen if things go wrong. But any SLA is incomplete without a look at what happens if any of the client or service provider fails to meet its obligations.
The things covered in this aspect include who has a right to end the contract and under which conditions. It should also cover any payment due to the customer in case of loss of service and any charges that service provider is able to levy when customers are not meeting their obligation.
Wrapping Up
We hope that now you understand all the things about a service level agreement. Whenever you get a business leased line connection it always comes with SLA to ensure that you will get a reliable internet connection with a consistent speed and guaranteed bandwidth.
Basically, it is an agreement between an internet service provider and a client that describes the standards of quality that they can expect to receive. It can be related to all aspects of services including information technology, plant maintenance, building services and telecoms.
As a whole we can say that SLA describes the quality and reliability of a service and the responsibilities of clients and service providers. All these things are written in an agreement so that both sides can understand what can be expected from them and what they can expect.
What Is a Service Level Agreement?
In terms of broadband and telecommunication services, the SLA usually covers aspects like contention ratio, minimum guaranteed connection speed, time to resolve issues and expanded uptime level. We can say that it is more like an insurance policy that makes sure a service will work in the way it should.
Typically, SLA includes following components:
Types Of Services
It describes the type of business leased line being provided along with some other details like features of services and how it will be provided. If you are getting an Ethernet connection then it will explain all the considerations about operation and maintenance of the equipment, the bandwidth on offer and so on.
Level Of Performance
When you are looking for an internet connectivity solution for your business the most essential thing to consider is the performance. It is because businesses always need a reliable connection to complete their day to day tasks efficiently.
Service level agreement also describes the performance level of the service and if you have a broadband connection it also describes contention ratio and also the expected uptime.
As a result it is ensuring the reliability and maximum availability of internet connection. In addition it also covers responsiveness that the network responds quickly to requests.
Monitoring And Reporting
In this aspect your SLA will cover how your internet connection will be monitored. Services like fibre leased lines are monitored 24/7 by the provider so that if there is any issue it will be fixed within the shortest time.
The SLA set out how this supervision takes place, what statistics are collected in this process and what reports are available for customers to see how the service is operating.
Handling the Problems
The service level agreement also sets out what happens if any problem arises. It includes all the steps that a user needs to take to report an issue and what a service provider will do on receiving a report. The things covered here include details of routine and emergency issues plus the details required to report a problem.
Timeframe
Another crucial thing that an SLA should cover is the response time to a problem. It should cover how fast your internet service provider will respond to a request such as a call back from the support analyst. Once an initial response is received, the clocks should be ticking to calculate how much time a provider will take to put things right.
Penalties
We all know that no one wants to think about what will happen if things go wrong. But any SLA is incomplete without a look at what happens if any of the client or service provider fails to meet its obligations.
The things covered in this aspect include who has a right to end the contract and under which conditions. It should also cover any payment due to the customer in case of loss of service and any charges that service provider is able to levy when customers are not meeting their obligation.
Wrapping Up
We hope that now you understand all the things about a service level agreement. Whenever you get a business leased line connection it always comes with SLA to ensure that you will get a reliable internet connection with a consistent speed and guaranteed bandwidth.
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